Sales Training – Sales Process for the Buyers Process

January 17, 2023by Dave0

When it comes to selling, timing is everything. If you’re giving your company pitch or corporate presentation in the first meeting, you’re doing it in reverse order. It may have worked for you in the past, but if you want to truly be customer-centric, it’s time to rethink your approach.

It’s important to keep in mind that the buyer’s journey is not a linear process, and buyers may move back and forth between phases before making a decision. Additionally, different buyers may have different journeys and timelines, so it’s important to understand the specific needs and concerns of each individual buyer.

One key mistake that companies make is giving their corporate presentation or demo too early in the sales process before the buyer is ready to hear it. This can happen when companies are so eager to showcase their product or service that they jump ahead of the buyer’s journey. By giving a presentation or demo too early, companies risk overwhelming the buyer with the information they’re not ready to hear or providing solutions that the buyer isn’t ready to consider.

Instead, companies should focus on building trust and understanding with the buyer during the Solution Development and Evaluation phases. This can be done by asking questions and actively listening to the buyer’s concerns and needs. By doing so, companies can better align their sales strategy with the buyer’s journey and position their product or service as the best solution for the buyer’s specific needs.

In the Commitment phase, it is the time to bring the corporate presentation or product demos to the table and further build on the mutual understanding that you have established. Make sure that you are able to address any concerns that the buyer might have and showcase the value of your product or service. Companies can focus on reducing buyer risk by providing guarantees, warranties, and other assurances. Additionally, providing post-sale support, training, and onboarding to make sure the transition is smooth and successful.

Understanding the buyer’s journey can also help companies to create more effective marketing materials and campaigns. By knowing which stage of the journey the buyer is in, companies can tailor their messaging and content to meet the buyer’s specific needs and concerns. Furthermore, by understanding the buyer’s journey, companies can also better anticipate and address objections that buyers may have at each stage. By anticipating objections and providing answers and solutions early on, companies can help to address buyers’ concerns and move them closer to making a purchase.

For example, during the Solution Development phase, companies can focus on educating buyers about the problems they’re facing and the potential solutions that are available. This can be done through content such as blog posts, white papers, and infographics that provide valuable information and insights.

During the Evaluation phase, companies can focus on differentiating their product or service from the competition. This can be done through case studies, testimonials, and feature comparisons that showcase the unique value and benefits of their offering.

Additionally, by being aware of and addressing the buyer’s objections and concerns throughout the journey, companies can smooth the process and increase the chances of closing the deal.

Overall, understanding the buyer’s journey is crucial for effective selling. By aligning your sales strategy with the buyer’s concerns and needs, you’ll be able to build stronger relationships and close more deals. And, by being mindful of the timing of your presentations and demos, you’ll be able to ensure that the buyer is ready to hear what you have to say and is more likely to commit to making a purchase.

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Copyright 2022 The Tech Sales Coach. All rights reserved.